Terms and conditions
Payment of the bill can only be made in cash, by crossed check or by bank transfer. It is not possible to pay by credit card or debit card.
The booking becomes binding upon payment of a deposit (100 euros per apartment per week) and the sending of the booking confirmation.
Cancellation conditions according to Art. 1382 ZGB
Cancellation of your booking is free of charge up to 30 days prior to arrival. The booking deposit will be credited.
If, in the event of a later cancellation, we no longer succeed in renting the apartment, we must charge the following percentages as damages:
- Cancellation takes place between 30 and 16 days before arrival: 40% of the agreed total price
- Cancellation takes place between 15 to 9 days prior to arrival: 60% of the agreed total price
- Cancellation takes place between 0 to 8 days before arrival: 80% of the agreed total price
We recommend to complete a travel cancellation insurance in addition to the booking. This will cover the cancellation fees and you won’t have any inconvenienc if you are unable to take your vacation.
Should you arrive later or earlier, these days will be charged.
The following services are included in the price:
- bed linen, towels, tea towels
- baby equipment: cot, high chair, bottle warmer
- wireless Internet Access
- wood for the stove
- bread service (mo to sa)
- breakfast packs service for self-preparation (mo to sa)
- Sports equipment for hire: sledges, snowshoes, Nordic Walking poles
- self-picked and dried herbs for teas
- final cleaning
- use of public transport throughout South Tyrol: only 2 minutes walk to the bus stop!
- the “Holiday Pass”: benefit from a comprehensive leisure program and many other advantages!
- Pick-up service from the nearest bus stop or train station
The price does not include:
- the use of the washing machine and the dryer
The apartments are ready for occupancy from 4.00 pm on the day of arrival. On the day of departure we ask you to vacate the apartments by 10:00 am.
The bringing of pets is only allowed by arrangement. Please note that the animal cannot be left alone in the apartment.